Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@cockpit-posters.com. Please note that returns will need to be sent to the following address: 213 Woodbridge Avenue, Woodbridge, ON, L4L 2T1 Canada

If your return is accepted, you will be responsible for the cost of return shipping. We recommend using a trackable shipping service. Items must be sent to: 213 Woodbridge Avenue, Woodbridge, ON, L4L 2T1, Canada. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at +1-416-836-3687 or support@cockpit-posters.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. If the return is due to an error on our part or a damaged product, CockpitPosters will cover the cost of return shipping or provide a replacement at no additional charge.

Restocking Fees - There are no restocking fees for returned items. Customers are responsible only for the cost of return shipping on standard 30-day returns.

Custom / Made-to-Order Items - Custom or made-to-order prints are final sale and cannot be returned or exchanged unless they arrive damaged or defective.

Exceptions / non-returnable items
Custom or made-to-order prints are final sale and cannot be returned or exchanged.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 10 business days have passed since we’ve approved your return, please contact us at +1-416-836-3687 or support@cockpit-posters.com